Are you fully aware of the implications of the
new licensing bill?
Are you and your staff prepared for the additional workload?
Do you know how you will meet the public consultation requirements that some licences require?
Do you want help from the foremost Enterprise Information Management
Company within the Local Government arena?
The IDOX e-Licensing package will help you tackle these issues.
Public Access & Consultation Online
Software is provided to scan and index hard copy documents
into a repository for publishing to the Council's own
web site as PDF files. This would enable members of the
public, or interested parties to view the Public Register
of licenses online, and submit
comments on proposals.
This package would also provide officers with the facility
to review and process case files internally, including
links to the back-office, to view documents straight from
the existing data processing system.
Online Form Submission
Apart from providing an additional channel for service delivery, the
main benefit of providing online forms to the public would be streamlining
the verification process and making the process more accurate.
A standard set of e-forms is available or, alternatively, forms can
be designed to match the council ’s existing forms.
IDOX will build the necessary links with the Council’s payment
server and back-office system using XML. An end-user will have the ability
to complete a new form, renew a license or make an application for amendment.
A form submitted online will be routed via IDOX Workflow enabling officers
to review incoming applications internally and flag them for public
access, if appropriate. Once data is verified, it can be sent directly
to the back-office system.
Benefits to the Applicant
- Any objection comments can be reviewed prior to
committee
- Forms are "smart" and intuitive – they will
walk the applicant through the form completion process
- Facility
for multiple license applications
- Secure payment with
the Council's own payment server
- Sends email confirmation direct
to applicant
- Provides applicant with downloadable copy of the application
Benefits to the Council
- Automated online process is compatible with the traditional paper
process , only faster
- Forms can be designed to match existing council forms or, alternatively,
standard e-forms are available
- Reduction in telephone enquiries
- Comments made regarding a specific application will be automatically
routed to the appropriate officer
- Keeps a record of payments made
- Improved monitoring as the application process is full traceable
through management reports, including response times
- Simple form design means that call centre staff that may wish to
offer advice on form completion or complete forms over
the phone for applicants
- Forms and web pages can be configured to reflect the "look
and feel" of
the council's identity.
Benefits to the Public
- Web display of applications for consultation purposes
- Comments can be submitted online
Benefits to the Police & Fire Brigade
- Web display of applications 24x7 for consultation
- Reports can be submitted electronically
- Eases liaison with council staff
- Identifies certificates issued
IDOX have a wealth of experience implementing corporate and departmental
information management solutions within local authorities.
We have developed an e-Licensing Package specifically to
make it easier for you to meet
your new obligations and deliver improvements throughout
the department. And what's more IDOX Software is a proven
web-based "off the shelf" product with minimal training
requirements that, coupled with
our modular approach,
enables you to get up and running as quickly as possible.
For more information, please contact Marketing on 0141
574 1910 or email: marketing@idoxplc.com.
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