Case Management tools
Regardless of the size of your organisation, you will
find it difficult to oversee all correspondence or work
relating to requests for information (RFIs) in a cohesive
way if you plan to rely on email or internal memos.
Having all documents, files and tasks electronically filed
in one place means that anyone with privileges will have
the facility to review progress at any time. More importantly,
all actions are audited, ensuring you have the necessary
information to hand if your organisation is challenged
legally. Additionally, senior managers have the facility
to review all requests and determine whether there are
further efficiencies that can be derived; such as
publishing common requests through the Publication scheme
on the web.
Utilising key components from IDOX
Software, we have packaged
together a solution that will satisfy your requirements
to manage requests for information in a consistent way.
The FoI Module is designed to ensure you can manage requests
for information in the following areas:-
- Freedom of Information
- Environmental Information Regulations
- Data Protection
Act
- Appeals
We will provide you with the software and services to:-
- Publish e-forms on your website
- Capture and store requests from the
web, emails or paper requests
- Undertake the processing
of requests - either in a centralised, or de-centralised
way (including calculation
of fees)
- Route the electronic case file around the organisation,
without duplication
- Monitor and report on the progress
of the request processing
- Redact sensitive information
- Ensure your staff are trained
in the use of the software effectively
The benefits
- The configuration
of the case management software is highly flexible
and should not be confused with traditional process-driven
workflow systems which can be time consuming
and costly to implement.
- Requests will vary considerably in terms of their complexity. Our
case management software will ensure you have control
of the process, regardless of how your organisation is
structured and how many people are involved in the process.
- Accountability is ensured
- A tactical solution which will ensure
you can implement quickly
- Built under the supervision
of experts in the field of information and knowledge
management
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